Contact Us

We're here to help. Whether you have questions about our products, need support, or want to report an adverse event, we'll respond promptly.

Email

info@eocel.com

We typically respond within 24-48 hours

Phone

Monday - Friday, 9:00 AM - 5:00 PM EST

Address

EOCEL
San Diego, CA

Full address available upon request

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Please provide as much detail as possible

⚠️ Reporting a Serious Adverse Event?

If you are experiencing a serious adverse event (one that results in death, hospitalization, significant disability, congenital anomaly, or requires medical intervention), please:

  • Seek immediate medical attention
  • Select "Report Adverse Event" in the subject field above
  • Include: Product name, lot/batch number, purchase date, description of event, and outcome
  • Email directly to: adverseevents@eocel.com
  • Call our adverse event hotline: +1 (619) 913-7663

* Required fields. By submitting this form, you consent to us using your information to respond to your inquiry.

Department-Specific Contacts

For faster assistance, reach out to the appropriate department directly:

Customer Support

support@eocel.com

Product questions, order status, general assistance

Adverse Events

adverseevents@eocel.com

Report product-related adverse reactions (MoCRA compliance)

Press & Media

press@eocel.com

Media inquiries, interview requests, press kits

Partnerships

partnerships@eocel.com

Collaboration opportunities, B2B inquiries

Privacy & Legal

legal@eocel.com

Privacy concerns, legal matters, GDPR/CCPA requests

Accessibility

accessibility@eocel.com

Website accessibility issues, alternative formats

Visit Our Store

For product purchases, visit our official MARSEL KEI store:

Shop MARSEL KEI